SEATTLE — More than 80% of U.S. transit agencies say their ability to provide service is being affected by a shortage of workers, an impact felt regardless of the size of the operation’s ridership, equipment fleet, or service-area population, according to a new report from the American Public Transportation Association.
The APTA report, “Transit Workforce Shortage: Root Causes, Potential Solutions, and the Road Ahead,” says 96% of agencies have experienced a shortage of workers, with 84% saying it las led to service reductions.
“This shortage is complex, multifaceted, and connected to changes in the broader culture and economy,” APTA CEO Paul P. Skoutelas said in a press release announcing the study. “This workforce shortage is the confluence of multiple factors and successfully responding to it will involve a comprehensive approach.”
The report recommends actions ranging from basic (increased pay and improved work schedules) to showing a clear path to promotions or raises to developing more effective recruiting and hiring practices. The full report is available here.
SEPTA is currently reporting Trolley Route 11 and Bus Routes K and 117, “Due to operator unavailability, service is operating with delays.”