JACKSONVILLE, Fla. – CSX Transportation has been recognized by intermodal providers as the top-performing railroad in North America. The “Intermodal Service Scorecard” ranking was compiled by the Journal of Commerce, and assessed performance through the first four months of 2023, the railroad said in a news release.
To create the Scorecard, more than 100 shippers and intermodal marketing companies were invited to perform a satisfaction assessment. Respondents cited their satisfaction with domestic intermodal service as a key driver of CSX’s number one ranking. Customers highlighted improvements in the railroad’s fluidity, train speed and customer service.
CSX recently reported first quarter intermodal trip plan compliance results above 95%. The company’s improved service reliability was also cited by the Surface Transportation Board in its recent decision to release CSX from a temporary requirement for Class I railroads to submit bi-weekly service metrics reports.
CSX is the only one of the Class Is to no longer be subject to the requirement.
intermodal service providers are not the railroad, but companies such as Hunt, Schneider etc, the railroads transport their traffic.
Confusing headline. Is not CSX the service provider? The survey participants are customers of CSX who tender intermodal loads the the service provider, CSX. No?