Amtrak Inspector General finds customer communication deficiencies

Passenger train at station platform

WASHINGTON — An audit report released by Amtrak’s Office of Inspector General on Monday suggests the company can upgrade its communications with patrons “to improve the customer experience,” but possible steps to do so onboard trains were beyond the scope of the inquiry. The report, “Opportunities exist to better use data to improve the customer […]

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News & Products for the week of April 22nd 2024

A model tank car in a white paint scheme with black lettering

News & Products for the week of April 22nd 2024   Model railroad operators and builders can get the latest information about locomotives, freight cars, passenger cars, tools, track, and more by reading Model Railroader’s frequent product updates. The following are the products Model Railroader editors have news on for the week of April 22nd […]

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Sold-out Reading & Northern special covers rare mileage

Three RDCs exit tunnel

MOUNT CARMEL, Pa. — For the first time in decades, a passenger train Saturday (April 20, 2024) covered the full length of Reading & Northern Railroad’s Mahanoy & Shamokin Branch, carrying 194 riders aboard a trio of Budd Co. Rail Diesel Cars. Sponsored by the affiliated Lehigh Valley Chapter of the National Railway Historical Society […]

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South Dakota official sees Amtrak service as unlikely

Map of proposed passenger rail route from Denver to Minneapolis-St. Paul via South Dakota

PIERRE, S.D. — South Dakota’s transportation secretary has injected a note of reality into discussion of possible Amtrak service in the state. That discussion gained life in February with the inclusion of two routes serving South Dakota among the 15 in a Federal Railroad Administration report on its ongoing Amtrak Daily Long-Distance Service Study [see […]

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South Shore to introduce expanded schedules on May 14

CHESTERTON, Ind. — The South Shore Line will introduce expanded schedules on Tuesday, May 14, signaling the completion of the Double Track project between Gary and Michigan City, Ind. “The final completion of Double Track allows for the addition of 14 weekday trains, revised times, reduced travel times, and new, limited-stop express service,” Michael Noland, […]

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Wabtec to work with Australia’s ARTC on interoperability

Map of Australia highlighting selected rail lines

PITTSBURGH — Wabtec will work with the Australian Rail Track Corp. to help develop interoperability of the country’s rail system, the two companies have announced. Wabtec will work to develop the interoperability standard between ARTC’s Advanced Train Management System and European Rail Traffic Management System 2, also used in Australia. “ARTC recognizes the complex challenge […]

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Commuter rail officials address topics including Amtrak access, liability insurance at House hearing

WASHINGTON — Five commuter rail leaders alerted members of Congress to long-festering issues at a hearing on Capitol Hill today (Wednesday, April 17). It is unclear if the lawmakers are prepared to champion changes suggested by witnesses during the session by the House Transportation and Infrastructure Committee Railroads’ Pipelines, and Hazardous Materials Subcommittee, “Commuter rail […]

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Amtrak seeks information on zero-emissions replacements for diesel fleet

Amtrak logo.

WASHINGTON — Amtrak on Tuesday announced it has released a Request for Information seeking information on zero-emission technologies for the company’s rail fleet as a step toward eliminating its current diesel locomotive fleet. “Finding the cleanest technologies to carry customers across our vast network will be transformative as we deliver a new era of rail,” […]

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