CHICAGO — Railroads have to mend frayed relationships with customers, employees, Congress, and regulators, CSX Transportation CEO Joe Hinrichs told a shipper conference last week. “At best we have strained relations with every single key stakeholder except investors. And most of our key stakeholders hate us,” Hinrichs says he told CSX management shortly after becoming […]
First step toward improving rail service is treating employees better, CSX CEO says
