“It is with much regret that we announce this extension of our travel suspension,” said Steve Sammut, president and chief executive officer, Rocky Mountaineer. “With numerous travel restrictions in place globally, airlines having limited flight availability, many of our operational partners having suspended their services, and other challenges, it has become impossible for us to start our operations in July.”
Guests on a suspended departure will receive a future travel credit of 110% value of monies paid, which is valid through to the end of the 2022 season. Rocky Mountaineer is also holding its 2021 rail prices at the 2020 level, so guests will not experience an inflationary price increase for the rail portion of their itinerary. For guests rebooking a similar package in 2021, within 14 days on either side of the original departure date anniversary, Rocky Mountaineer will guarantee they will not pay more for the new package, including third-party hotels, tours and attractions, due to the later travel date.
“We are incredibly disappointed to not be able to start our travel season as planned. This global pandemic is truly unprecedented, and we continue to evaluate how it will impact our operations. We hope by offering the future travel credit, consistent rail pricing, flexibility with rebooking, and package rebooking guarantee we can make it as seamless as possible for our guests to plan their future travel,” Sammut said. “Rocky Mountaineer is committed to providing these guests with a world-class experience at a time when the global circumstances permit and it is possible to do so.”
Guests on a suspended departure can contact their travel professional or Rocky Mountaineer before November 30, 2021 to select their new travel date.
More information is available online.
— From a Rocky Mountaineer news release. May 14, 2020.
Ferengi rule #8: “Small print leads to large risk.”
Mister Narita: Precisely this is being played out with the airlines. They are being forced to give back money, which they are not liking. There is, I think here, an application of the First Ferengi Rule of Acquisition: “Once you have their money you never give it back.”.
I would that they should be refunding money not giving credit.