MONTREAL — Information technology and business consulting firm CGI will manage a new online reservation system for VIA Rail Canada to be launched in 2023, the companies announced Wednesday. Under a long-term agreement, CGI will manage critical business applications, building on the business relationship that began in 2020 when CGI was selected to build VIA’s cloud-based reservation system.
“This new reservation system is an integral part of the customer journey and another important milestone in VIA Rail’s modernization,” VIA CEO Martin Landry said in a press release. “CGI is a trusted and valued partner to help VIA Rail achieve this goal. We are confident that CGI will continue to support us as we successfully advance our modernization plans by engaging CGI’s end-to-end capabilities, in depth technology, railway expertise, and commitment to service excellence.”
Guy Vigeant, president of CGI operations in Canada, said, “Supporting VIA Rail in delivering an enhanced passenger experience is an important responsibility for us. We look forward to working with VIA Rail, helping the company do what it does best —provide passengers across Canada with rich travel experiences.”
I hope they do a better job than whoever manages Amtrak’s reservation system.